Goodbye Gen-X, Gen-Y and Boomers
Relax. Nobody died—except for traditional demographics. Categories such as Baby Boomer, Gen-X, Gen-Y or Gen-Whatever are definitely on life support. For decades, companies, marketers and advertisers have targeted age, gender, education, race and income as a means of identifying a market. They essentially assume that all people within those categories all think alike and are motivated by the same things. I guess that kind of groupthink makes marketers’ jobs easier when pitching products or services on a mass scale. But its accuracy may be suspect.
I certainly don’t think like, act like or are interested in the same things as everybody else in my so-called demographic category. Let’s say I’m 34 (which I wish I was!). That puts me in the ubiquitous 18-34 age group. Does that mean that I have the exact same interests as an 18-year-old? I sincerely doubt it. And what happens when I turn 35? Hmmm.
The social media blender
Online Meccas like Facebook, Twitter, Linkedin and YouTube are totally blurring the rigid lines that old-school demographics have drawn. People are interacting, connecting and sharing based on their interests, values and beliefs. Smart marketers are picking up on this and are adjusting their advertising and marketing efforts accordingly. Done properly, they can potentially target consumers more precisely, efficiently and effectively. And that means their outreach dollars go a lot further.
I think that this information is equally applicable to those in network marketing. After all, you spend a great deal of time reaching out to prospects and nurturing relationships with existing customers. If you are better able to focus your efforts on developing networks of like-minded people who share specific interests, you’ll have much more success than if you just targeted “young people,” “upper-income people” or “boomers.”
Here are a few articles I found that signal where the future of marketing and advertising is headed:
Think in terms of action and interest, not artificially created age groups
5 Reasons Your Customer’s Age Doesn’t Matter
By Rohit Bhargaya
Rohit states that media is purchased “based on presumed age ranges of audiences in the hopes that this bit of demographic information would help us reach the right people. In fact, this is one of the most time-honored traditions of marketing planning. It is also one of the dumbest.”
He lists 5 reasons why old-school thinking is a waste of time:
- People are age shifting and not living lives based on traditional stereotypes for their ages
- The top end of a demographic (34) usually has almost nothing in common with the low end (18)
- Age demos leave out influencers, gift buyers, and others for whom a message may be relevant, but don’t fit the age requirements because they aren’t the ultimate recipient of the product
- Focusing on age can take you away from emotional or relevant benefits
- People lie about their age all the time
Marketers are literally guessing at relevance within a demographic category. However in today’s social media world, consumers as individuals can be plucked out of the crowd and identified for their uniqueness. Via social media, they are literally broadcasting on a daily basis what interests them.
Rohit Bhargava is SVP of Digital Strategy at Ogilvy PR and author of the award-winning book Personality Not Included, a guide for brands to be more authentic.
Start speaking to Generation-E!
Demographic vs. Interest-Based Marketing—#1 in a Series
By Dawn Marchand
The Canadian Marketing Association posted a great article on their blog page by Dawn Marchand that posits that Gen-X, Gen-Y and Baby Boomers should be redistributed and categorized as Generation-E. The “E” stands for “Everyone.” By doing that, the restrictive “Gen” categories makes the effort moot. She says:
Brands that speak to and, more importantly, connect with people who share a common interest—regardless of their demographic or generation—will be the most successful. Sustaining a brand is much more about engaging consumers and connecting emotionally and less about straight-up advertising.
Dawn Marchand is the chair of the Canadian Marketing Association’s Integrated Marketing and Customer Experience Council.
But I’m NOT like everyone else!
The End of Demographics: How Marketers are Going Deeper with Personal Data
By Jamie Beckland
Jamie makes a great point about how poorly demographics have defined generations for more than half a century. Online social networks have turned the marketing world on its ear. “To convince consumers that an advertising message was relevant to them, consumers had to buy the idea that they were just like everyone else.”
Traditional thinking tosses 78 million people into a single bucket and labels it “Baby Boomers.” But it just ain’t so. I’m a Boomer and my interests vary greatly.
Social data can be used to fine-tune a target audience. Jamie offers a few examples:
- Are customers who kayak more likely to buy water shoes than those who canoe?
- Who is more likely to spend over $100 on an order: Seattle Seahawks fans or Seattle Mariners fans?
- Are your customers more likely to purchase when they move across the state or across the country?
He makes a powerful point at the close of his article:
Build a deep understanding of your customer, or risk irrelevance.
I believe he’s right on target.
Jamie Beckland is a Digital and Social Media Strategist at Janrain where he helps Fortune 1000 companies integrate social media technologies into their websites to improve user acquisition and engagement. He has built online communities since 2004. He tweets as @Beckland.
Am I really that predictable?
Social Media and the End of Gender
By Johanna Blakey
This is a terrific video by Johanna Blakey. She gives a very informative talk about how social media is turning the tables on how target markets are identified. She makes the case that marketers claim that if you fall within a certain demographic category, you are predictable. It supposedly defines your tastes, identifies the things you like and clarifies what interests you. The result? Our culture has been delineated and cultivated via advertising, entertainment and the media by these generalities and gross presumptions.
Blakey states that people “don’t aggregate around age, gender and income. They aggregate around the things they love, the things that they like. And if you think about it, shared interests and values are a far more powerful aggregator of human beings than demographic categories.”
So social media has changed all that. It is effectively revealing those things that drive people’s interests and shape their values. She cautions those who market to consumers:
If you want to understand the global village, it’s probably a good idea that you figure out what they’re passionate about, what amuses them, what they choose to do with their free time.
Spend a few minutes and watch this video. It’s worth every second.
Johanna Blakey is the Deputy Director of the Normal Lear Center, a media-focused think tank at the University of Southern California. She spends much of her time exploring how our entertainment interacts with our political, commercial and social habits.
It’s our future. Make it happen!
How we are defined as individuals is a very important subject. I actually resent the fact that the powers that be plop us into random categories for the sake of selling their goods. I think those who ignore the social media trends do so at their peril.
I welcome your comments and insight. Let me know what’s on your mind.